Feedback Form

At The King’s College, we welcome feedback from everyone as it lets us know how we’re doing and gives us the opportunity to improve our services for you.

Please use this form to:

Compliment a service or staff
Make a comment or suggestion about how we can improve our service
Lodge a concern or complaint

Your rights in relation to feedback:

At The King’s College, we respect everyone’s right to:

Provide us with compliments, comments and complaints and for us to respond to this as an opportunity for input and improvement;
Know what to expect and when;
Be treated respectfully, authentically, confidentially and compassionately;
Continuation of professional interaction with the organisation;
Not be forced, threatened, bribed, or discouraged from lodging a compliment, comment or complaint when you have expressed a wish to do so;
Processes and decisions that are balanced, fair and just;
Be supported, including being supported by an Advocate;
Appeal and have an independent review.

Please complete the form details below

My connection to the College

Parent/Guardian of a studentStaff Member/VolunteerStudentOther

My feedback is a

ComplimentComment or suggestion for improvementConcern or complaint

I would like to compliment the College on

I would like to make a comment or suggestion to improve service

If you would like a response, please provide your name and contact details (phone number or email address)

Lodge a Concern or Complaint

Complaints Process Flowchart: Staff | Parents or Students

Details of our Complaints Management policies and procedures can be found on our website, SEQTA School Documents and Staff Intranet.

Concerns or complaints that relate to the Principal should be made in writing to the Board Chair of The King's College Board.

By Email: BoardChair@tkc.wa.edu.au
By Post: Board Chair, The King's College, PO Box 450, Kwinana WA 6966 "Private and Confidential"

ROLE OF THE DIRECTOR GENERAL OF THE DEPARTMENTT OF EDUCATION

The Director General of the Department of Education is responsible for ensuring that the school observes the registration standards, including the standard about its complaints handling system. Any student, parent or community member is entitled to contact the Director General with concerns about how the school has dealt with a complaint. Information is available on the Department of Education website. While the Director General may consider whether the school has breached the registration standards, she does not have power to intervene in a complaint or override the school’s decision.

Do you require assistance with the complaints process?

YesNo

If yes, please tell us how we can best assist you

Are you making a complaint on behalf of someone else?

YesNo

If yes, please provide your name, contact details and relationship to complainant (optional)

Is this a new concern/complaint?

YesNo, this is related to existing issue

If an existing issue, which staff member(s) have you previously dealt with?

Complainant's Details

I wish to remain anonymous
If you choose to remain anonymous, we will not be able to contact you if we need further information or provide you with an outcome to your complaint.

First Name (s)

Last Name

Phone Number

Email Address

Postal Address

What is your preferred method of contact?

PhoneEmailMailFace to face

Details of the Concern or Complaint

Is this complaint about a single or repeated event or incident?

Single event or incidentRepeated event or incident

Details of complaint

Details of any witness(es) (if applicable)

Please upload any supporting evidence (if applicable)

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Complaint Response/Outcomes Record

Please check the notification flowchart below, If any of these apply, please complete the College's online Incident Form.

Notification Flowchart

Action Taken

Outcome

Date Action Taken

Current Status

Complainant Satisfaction

Date Resolved

No. of days to resolve

Upload any relevant documentation/communications

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